May 21. An Election Of Reputations?

(First publish on LinkedIn in April 2022)

Sunday, 10th April 2022, Australian Prime Minister called the federal elections after visiting the Governor-General in Canberra. In a country where voting is mandatory, every eligible person is expected to cast their vote come May 21. Obviously, Scott Morrison's Liberal-National Coalition (LNP) coalition and Anthony Albanese’s Labor Party (LP) have already jumped on the campaign trail to canvas the votes.

What I want to keep observing is how the reputation game will continue to play out in this election, aside the issues and policies. The policies of the two big daddies in elections have always been founded and will always be grounded on the philosophical underpinnings of their establishments. The centre-left leaning LP will lean on their vote niche 'philosophy', and so will the centre-right LNP - leaning on their policy bedrock. In simple terms, both camps have always articulated their policies based on their establishments’ genetic mapping, unless if any of them take the risk of mutating in the short space between now and May 21. Mr Morrison is already preaching a warning message for voters not to ‘risk a change to an “uncertain” future,’ while Mr Albanese, is encouraging the message of hope asking voters ‘to seize the opportunity for better times ahead’.

Political fundamentals aside, I am keen to keep follow that laser-sharp light cutting through their leadership reputation in their expected execution of duty, as Prime Minister, and how that will impact on who forms the next government. Whilst Mr Morrison still leads as a preferred leader for the job, the LP has a better aggregate as a preferred camp in recent NewsPolls. How much will leadership reputation influence the polling, going forward?

Pre-election season, Mr Morrison has been working on mending fences, to save his leadership reputation, partly damaged by his absence when parts of the country were up in smoke - experiencing one of the worst bush fires in history. He had to cut short a family holiday, to Hawaii, after receiving an avalanche of criticism for the behaviour. It is still evident how much the communities continue to feel disenfranchised, today. This is still weighing and will constantly visit to haunt him in this election. His team has tried its best to help douse the leadership reputation damage his absence caused, including placing his wife as the front and family’s spokesperson when addressing the matter, on a television program on Channel 9, a couple of months ago. A credible crisis and reputation management tactic. Mrs Morrison even took responsibility for their being away, in that difficult time. Lately, the public labelling of Mr Morrison as ‘a hypocrite and a liar’ by his deputy and coalition partner put pressure on their candidate’s leadership reputation, and the entire LNP product’s reputation, in an election season.

While Mr Morrison and the LNP is on its last-minute reputation cleaning, the LP campaign bus hit a pothole on the very first day of starting the campaign off, when Mr Albanese stumbled to answer a question on the country’s unemployment rate or official interest rate, in a televised interview. Issues that matter a lot for a country in an election year, and for a team going into a campaign. That alone has the potential to negatively impact on his leadership reputation, as not being ready to lead, from day one. Having offered an apology, he will be lucky if the LNP will not milk and continue to capitalise on it.

We cannot decisively call it out if leadership reputation ramifications plays out strongly, in this election, simply because their issues approach is based on the philosophical underpinnings of the political establishments – speaking to a voter that resonates with those ideologies. Regardless, for an election coming on the back of a few tough years of dealing with a global pandemic, devastating bush fires, flood waters, and the associated collaterals, leadership reputation demonstrated could be the x-factor in this election - especially for the vote swingers.

Boeing 737 MAX: Navigating its future.

In the period between October 2018 and March 2019, The Boeing Company found its reputation at risk of suffering a crisis following two tragic accidents involving its plane brand – the Boeing 737 MAX.

The two accidents – one involving a Lion Air Flight 610 in October 2018, and another involving an Ethiopian Airline Flight 302 in March 2019 – precisely occurred 5 months apart. Initially, the accidents were attributed to human mistakes on the plane – pointing towards potential error by pilots navigating the birds. In a media interview in April 2019, the Chairman, President, and Chief Executive Officer (CEO) for Boeing, Dennis Muilenburg made it clear that,

‘I can tell you with confidence that we understand our planes, we understand how the design was accomplished, how the certification was accomplished and we remain fully confident in the product that we put in the field.’

Following more information coming out, as well as expert analyses of the two accidents, Boeing started shifting its narrative to accepting that the accidents were resultant of an error on its software system known as the Manoeuvring Characteristics Augmentation System (MCAS), installed on the 737 MAX, as part of the plane’s automated functions.

The 737 MAX became one of the sought after brand by renowned airlines in the world. However, the crashing down of Ethiopian Airline Flight 302 was the last straw for Boeing and several airlines to revisit the brand’s suitability for the market. In the following weeks, airlines across the world grounded the 737 MAX brand. Many others that placed orders of the plane’s brand eventually put their orders on hold - affecting the production line and the corporation’s financial revenue. Crises cost corporations financially much as it affects corporation’s reputation and clients’ emotions. These two accidents left Boeing with a US$1 billion damage to its bottom line, and 346 lives lost – delivering sad news to families of those who died, as well as shocking the world over.

Could it be that the plane was rushed into air to counter the Airbus, and keep Boeing competitive on the market?

Much as the corporate brand may not have suffered significant reputational damage, it can be contended that, at this moment, the world is holding its breath as to how Boeing will navigate around the future of the 737 MAX.

How has and how will Boeing move with the 737 MAX brand crisis? The grounding of the planes and shifting the official statement from the initial positioning showed that Boeing is embracing a more empathetic approach. Boeing further set aside funds to support victims of the two accidents. In July 2019, the Chairman, President and CEO said,

‘..the tragic loss of life in both accidents continue to weigh on all of us at Boeing, and we have the utmost sympathy for the loved ones of those on board.’

Boeing has assured the market that the MCAS is now fixed - and is assuring its customers of the safety of the plane. Regardless, it can be vied that Boeing will have trust issues with the 737 MAX brand. Consumer perception of the brand performance, now, is in bad taste. Once the MAX 737 is back in the skies, passengers will surely be curious to know what plane they have been booked on for their trip. Boeing needs to do a lot more than just assuring the market that the software system is fixed.

An organisational leader's demeanour during crises sets a tone on how the entire organisation responds in crisis moments. Would, having the Boeing CEO, flying intercontinental on the 737 MAX recoup the market and passenger trust in the plane brand (once reintroduced)?

Perhaps Boeing need to psychologically phase out the 737 MAX by upgrading and promoting a brand close to it - just may be that could erase the negative perceptions associated with the MAX 737 brand failure. Could a 737 MAX Plus be an ideal reincarnation?

#ReputationManagement #Boeing #BrandReputation #737MAX

Public Relations? What Public Relations?

If I can confidently say that every business transaction begin with public relations, then I should be comfortable to mention that every business profit is a result of good public relations - the statement also holds true when it comes to an organisation establishing and maintaining those business connections for organisation's success and continuity.

Over the years, Public Relations has been buoyed by growing necessity for governments and organisations to improve relationships with stakeholder publics. Organisations are making every effort to establish and maintain strong relationships with those publics identified as important to organisational survival and growth. Governments and corporations invest in great public relations campaigns to create buy-ins; be it selling a not-so-popular war that attract public outrage, or building strong brand relations with the customer base to retain market leadership (respectively).

It is clear that public relations is quintessentially core to the strategic direction of an organisation, and for effective organisational management. Not only is public relations seen as a function for managing organisational relationships, but also as exceptional at offering management advise in dealing with critical issues that can be harmful to an organisation’s reputation and those relationships. As such, public relations has the audacity to advise and support management on broad policies and procedures that are favourable in creating a strong bond between the organisation and its public. It is that capacity to identify and get the feel of an organisation’s operating environment (especially where it conflicts with the public's interest and threatens organizational survival) that makes public relations strategically important in organisational management. Where public relations practitioners are engaged at top management, it is highly expected for an organisation to have policies, procedures, and actions that mutually benefit both the organization and its public.

For instance, when an organisation is faced with issues of legal consequences in nature, getting an opinion from public relations practitioners within the organisation can be the difference in the organisation’s approach towards considering a mutually beneficial outcome, to avoid reputational crises. Clearly, legal and public relations counselors approach situations from different perspectives. Where legal personnel may advise the organization to engage in ‘litigation’, public relations may prefer engaging communicating and negotiating with the other party after considering the damage litigation would bring on the corporate body and the organisation’s or brand’s reputation.

In 1994, a Greenpeace chapter of England accused one of the major and renowned fast-food chain of promoting eating habits that were perceived harmful to human health and well-being. Pamphlets to that effect were found being distributed in the streets of London by five protestors. The fast-food giant, in a legal initiative, demanded that the protestors apologise for their actions or appear in court as defendants in a libel suit. Of the five, three protestors apologised while the other two faced trial. Although the court ruled in favour of the fast-food giant, the court of public opinion ruled in favour of the protestors. Further, media outlets propelled the idea that the court case made the fats-food giant appear confrontational and bullying its own concerned customers, who had no resources to defend themselves with legal representation (instead of listening to them). It was considered one of the public relations disasters for the fast-food giant.

Effective organisational management increasingly recognise the essence of public relations in attaining organizational success and continuity. Without prejudicing internal roles in public relations, outsourcing can also bring a fresh perspective to an organisation’s public relations issues and problems. Regardless of which divide the practitioner is from, creating a great public relations campaign takes understanding the issues and problems, applying a creatively thought-out plan, and putting together an appealing execution - just to mention a few.

#Publicrelations #StrategicPlanning #Leadership #PJElwyns #BrandReputation #ReputationManagement #CorporateCulture